Privacy policy

 This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, disclosure and protection of your information when you use our website www.sealed.co.in, or the Sealed mobile application (collectively, “Platform”) made available by Suguna Stamp and Seal Private Limited ("Sealed" or “Us” or “We” or “Our”), a private company established under the laws of India having its registered office at No: 273, Purasawalkam High Road, Opp. Saravana Stores, Chennai- 600 007.

The terms “you” and “your” refer to the user of the Platform. Please read this Policy before using the Platform or submitting any personal information to Sealed. This Policy is a part of and incorporated within, and is to be read along with, the Terms of Use.

YOUR CONSENT

By using the Platform, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the Platform.

POLICY CHANGES

We may occasionally update this Policy and such changes will be posted on this page. If we make any significant changes to this Policy, we will endeavor to provide you with reasonable notice of such changes, such as via prominent notice on the Platform or to your email address/mobile phone number on record and where required by applicable law, we will obtain your consent. To the extent permitted under applicable law, your continued use of the Platform after we publish or send a notice about our changes to this Policy shall constitute your consent to the updated Policy.

LINKS TO OTHER WEBSITES

The Platform may contain links to other websites. Any personal information about you collected whilst visiting such websites is not governed by this Policy. Sealed will not be responsible for and has no control over the practices and content of any website accessed using the links contained on the Platform. This Policy shall not apply to any information you may disclose to any of the Delivery Partners, Professionals, service providers or service personnel which we do not require you to disclose to us or any of our service providers under this Policy.

INFORMATION WE COLLECT FROM YOU

We will collect and process the following information about you:

• Information you give us - This includes information submitted when you:
  • Create or update your account on the Platform, which may include your name, email, phone number, login name and password, address, payment or banking information, date of birth and profile picture. If you sign in to the Platform through third-party sign-in services such as Facebook, Google Plus or Gmail or any other social networking or similar site (collectively, “SNS”), an option of which may be provided to you by Sealed at its sole discretion, you will be allowing us to pass through and receive from the SNS your log-in information and other user data; or
  • Provide content to us, which may include reviews, ordering details and history, favorite vendors, special merchant requests, contact information of people you refer to us and other information you provide on the Platform (“Your Content”).
  • Use the Platform/avail Sealed Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information and credit or payment card information
  • Correspond with Sealed for customer support;
  • Participate in the interactive services offered by the Platform such as discussion boards, promotions or surveys, other social media functions or make payments etc.,
  • Enable features that require Sealed's access to your address book or calendar;
  • Report problems for troubleshooting.
  • If you sign up to use the Platform as a Professional or a Delivery Partner, we may collect location details, copies of government identification documents and other details (KYC), call and SMS details as may be required.
• Information we collect about you - With regard to each of your visits to the Platform, we will automatically collect and analyze the following demographic and other information:
  • When you communicate with us (via email, phone, through the Platform or otherwise), we may maintain a record of your communication;
  • Location information: Depending on the services that you use, and your app settings or device permissions, we may collect your real time information, or approximate location information as determined through data such as GPS, IP address;
  • Usage and Preference Information: We collect information as to how you interact with our Platform, preferences expressed and settings chosen. The Platform may include advertising services, which may collect user activity and browsing history within the Platform and across third-party sites and online services, including those sites and services that include our ad pixels, widgets, plug-ins, buttons, or related services or through the use of cookies. Such advertising services may collect browsing information including your Internet protocol (IP) address and location, your login information, browser type and version, date and time stamp, user agent, cookie ID (if applicable), time zone setting, browser plug-in types and versions, operating system and platform, and other information about user activities on the Platform, as well as on third party sites and services that have embedded our pixels, widgets, plug-ins, buttons, or related services;
  • Transaction Information: We collect transaction details related to your use of Sealed Services, and information about your activity relating to Sealed Services on the Platform, including the full Uniform Resource Locators (URL), the type of services you requested or provided, comments, domain names, search results selected, number of clicks, information and pages viewed and searched for, the order of those pages, length of your visit to our Platform, the date and time you used Sealed Services, amount charged, details regarding application of promotional code, methods used to browse away from the page and any phone number used to call our customer service number and other related transaction details;
  • Device Information: We may collect information about the devices you use to access the Platform, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information and mobile network information. Analytics companies may use mobile device IDs to track your usage of the Platform;
  • Stored information and files: The Sealed mobile app may also access metadata and other information associated with other files stored on your mobile device. This may include, for example, photographs, audio and video clips, personal contacts and address book information. If you permit the Sealed app to access the address book on your device, we may collect names and contact information from your address book to facilitate social interactions through our Platform and for other purposes described in this Policy or at the time of consent or collection. If you permit the Sealed app to access the calendar on your device, we collect calendar information such as event title and description, your response, date and time, location and number of attendees. If you are a Professional or a Delivery Partner, we may, additionally, record your calls with us made from the device used to provide Sealed Services, related call details, SMS details, location and address details.
• Information we receive from other sources
  • We may receive information about you from third parties, such as other users, partners (including ad partners, analytics providers, search information providers), or our affiliated companies or if you use any of the other websites/apps we operate or the other services we provide. Users of our advertising services and other third-parties may share information with us such as the cookie ID, device ID, or demographic or interest data, and information about content viewed or actions taken on a third-party website, online services or apps.
  • When you sign in to the Platform with your SNS account, or otherwise connect to your SNS account, you consent to our collection, storage, and use, in accordance with this Policy, of the information that you make available to us through the social media interface. This could include any information that you have made public through your social media account, information that the social media service shares with us, or information that is disclosed during the sign-in process. Please see your social media provider’s privacy policy and help center for more information about how they share information when you choose to connect your account.
  • If you are a Professional or a Delivery Partner, we may, additionally, receive feedback and rating from other users.

USES OF YOUR INFORMATION

• We use the information we collect for the following purposes:
  • To provide, personalize, maintain and improve our services, such as to enable deliveries and provide other ancillary services, to enable features to personalize your Sealed account;
  • To carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services;
  • To administer and enhance the security of the Platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • To provide you with information about services we consider similar to those that you are already using, or have enquired about, or may interest you. If you are a registered user, we will contact you by electronic means (e-mail or SMS or telephone) with information about these services;
  • To understand our users (what they do relating to Sealed Services, what features they like, how they use them, etc.), improve the content and features on the Platform and Sealed Services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries;
  • To generate and review reports and data about, and to conduct research on, our user base and service usage patterns;
  • To allow you to participate in interactive features on the Platform if required;
  • To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
  • If you are a Professional or Delivery Partner, to track the progress of delivery or status of the order placed by our users.
• We may combine the information that we receive from third parties with the information you give to us and information we collect about you for the purposes set out above. Further, we may anonymize and/or de-identify information collected from you through the Platform or via other means, including via the use of third-party web analytic tools. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Policy, and it may be used and disclosed to others without limitation.
• We analyze the log files on the Platform that may contain Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring, app crashes, page viewed and exit websites and applications, operating system, date/time stamp, and clickstream data. This helps us to administer the website, to learn about user behavior on the site, to improve our services, and to gather demographic information about our user base as a whole.

DISCLOSURE AND DISTRIBUTION OF YOUR INFORMATION

We may share information of yours that we collect for the following purposes:

• With Service Providers: We may share your information with our vendors, consultants, marketing partners, research firms and other service providers or business partners, such as payment processing companies, to support our business. For example, your information may be shared with outside vendors to send you emails and messages or push notifications to your devices in relation to Sealed Services, to help us analyze and improve the use of our Platform, to process and collect payments. We also may use vendors for other projects, such as conducting surveys or organizing sweepstakes for us.
• With Professionals /Delivery Partners: While you place a request for Pick Up and Drop Off Services or other Ancillary Services through the Platform, your information is provided to us and to the concerned Professional indicated by you and the Delivery Partner. If you provide a mobile phone number, we may send you text messages regarding the order’s delivery status.
• With Other Users: If you are a Delivery Partner, we may share your name, phone number and/or profile picture (if applicable), tracking details with other users to provide them the relevant Sealed Services.
• For Crime Prevention or Investigation: We may share this information with governmental agencies or other companies assisting us, when we are:
  • Obligated under applicable laws or in good faith to respond to court orders and processes; or
  • Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of the Platform and other illegal acts;
  • Responding to claims that an advertisement, posting or other content violates the intellectual property rights of a third party;
  • Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other agreements, policies or to protect the rights, property, or safety of Sealed, our customers, or others, or in the event of a claim or dispute relating to your use of the Platform and/or availing Sealed Services. This includes exchanging information with third parties for the purposes of fraud detection and credit risk reduction.
• For Internal Use: We may share your information with any of our affiliates for our internal business purposes.
• With Advertisers and advertising networks: We may work with third parties such as network advertisers to serve advertisements on the Platform and on third-party websites or other media such as social networking platforms). These third parties may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you. You may consider opting out of advertising on the Platform and other third party sites as per the Platform’s Terms of Use and the terms of such third party sites. Opting out means that you will no longer receive personalized ads by third parties ad networks from which you have opted out, which is based on your browsing information across multiple sites and online services. If you delete cookies or change devices, your opt out may no longer be effective.
• We may share your information other than as described in this Policy if we notify you and you consent to the sharing.

DATA SECURITY PRECAUTIONS

We may share information of yours that we collect for the following purposes:

• We have in place, appropriate technical and security measures to secure the information collected by us.
• We use vault and tokenization services from third party service providers to protect the sensitive personal information provided by you. The third-party service providers with respect to our vault and tokenization services and our payment gateway and payment processing are compliant with the payment card industry standard (generally referred to as PCI compliant service providers). You are advised not to send your full credit/debit card details through unencrypted electronic platforms. Where we have given you (or where you have chosen) a username and password which enables you to access the Platform, you are responsible for keeping these details confidential. We ask you not to share your password with anyone.
• Please be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through the Platform. Once we have received your information, we will use strict physical, electronic, and procedural safeguards to try to prevent unauthorized access.

OPT-OUT

We may share information of yours that we collect for the following purposes:

• When you sign up for an account, you are opting in to receive emails from Sealed. You can log in the Platform to manage your email preferences or follow the “unsubscribe” instructions in commercial email messages, but you cannot opt out of receiving certain administrative notices, service notices, or legal notices from Sealed.
• If you wish to withdraw your consent for the use and disclosure of your personal information in the manner provided in this Policy, please write to us at contact@sealed.co.in . Please note that we may take time to process such requests, and your request shall take effect no later than 3 (Three) business days from the receipt of such request, after which we will not use your personal data for any processing unless required by us to comply with our legal obligations. We may not be able to offer you any or all Sealed Services upon such withdrawal of your consent.

GRIEVANCE OFFICER AND PLATFORM SECURITY

If you have any queries relating to the processing or usage of information provided by you in connection with this Policy, please email us at contact@sealed.co or write to our Grievance Officer at contact@sealed.co If you come across any abuse or violation of the Policy, please report to contact@sealed.co Further, please note that the Platform stores your data with the cloud platform of Firebase provided by Google, Inc., which will store this data on their servers located in Mumbai. Google has security measures in place to protect the loss, misuse and alteration of the information, details of which are available here. The privacy policy adopted by Google is detailed here. here. If you have questions or concerns about the security measures adopted by Google, you can contact their data protection / privacy team / legal team or the designated grievance officer at these organizations, whose contact details are available in its privacy policy, or you can also write to our Grievance Officer at the address provided above. This Privacy Policy is incorporated into and subject to the Platform’s Terms of Use and shall be read harmoniously and in conjunction with the Terms of Use. In the event of any conflict between the Terms and this Privacy Policy, the provisions of the Terms of Use shall supersede the Privacy Policy. All capitalized terms not defined under this Privacy Policy shall have the meaning ascribed to it under the Terms of Use.