TERMS AND CONDITIONS FOR DELIVERY PARTNERS



These Terms and Conditions (“Terms”) govern the use of the mobile application and platform operated under the name “Sealed” (“Platform”), owned and operated by Suguna Stamp and Seal Private Limited, having its registered office at No: 273, Purasawalkam High Road, Opp. Saravana Stores, Chennai – 600 007, Tamil Nadu, India (hereinafter referred to as “Company”, “Sealed”, “We”, “Us” or “Our”).

By registering on or using the Platform as a Delivery Partner (“Delivery Partner”, “You”, or “Your”), you agree to be bound by these Terms and the Privacy Policy.

I. NATURE OF PLATFORM

The Platform is a technology-based intermediary that enables customers to connect with independent delivery partners for the purpose of availing delivery-related services, including but not limited to parcel delivery, document handling, print-on-the-go services, and other ancillary services as may be introduced from time to time. The Company operates solely as a facilitator providing technological infrastructure for order placement, allocation, communication, and tracking. It is expressly clarified that the Company does not provide delivery services directly and does not act as a carrier. All delivery services are executed independently by Delivery Partners who accept service requests through the Platform at their discretion.


II. ELIGIBILITY AND REGISTRATION

The Delivery Partner represents and warrants that they are at least eighteen (18) years of age and legally competent to enter into binding agreements under applicable laws. The Delivery Partner agrees to provide accurate, complete, and up-to-date information at the time of registration and during continued use of the Platform, including verification through a valid mobile number using one-time password authentication. The Delivery Partner shall submit all required documents including but not limited to driving license, vehicle registration certificate (RC), insurance documents, PAN card, and any additional documentation as may be required by the Company or under applicable laws. The Company reserves the right to verify such information, conduct background checks, and approve, reject, suspend, or terminate any registration at its sole discretion without assigning any reason.


III. PLATFORM PERMISSIONS

In order to enable effective functioning of the Platform and execution of services, the Delivery Partner expressly consents to granting access to certain device features including but not limited to location services, camera, storage, contact information, and other relevant permissions. The Delivery Partner acknowledges that real-time location tracking may be utilized by the Platform for purposes including order allocation, navigation, monitoring, safety, and service optimization. The Delivery Partner further consents to receiving communications from the Company including calls, SMS, push notifications, and other electronic communications in connection with the use of the Platform and provision of services.


IV. RELATIONSHIP WITH COMPANY

The Delivery Partner acknowledges that their relationship with the Company is that of an independent contractor and nothing contained herein shall be construed as creating any relationship of employer-employee, partnership, joint venture, agency, or franchise. The Delivery Partner shall have no authority to bind the Company in any manner whatsoever and shall operate independently while providing delivery services to customers. The Company shall not exercise control over the manner or method of execution of delivery services, except to the extent of platform-based facilitation.


V. SERVICE REQUEST AND EXECUTION

The Platform shall facilitate the transmission of service requests from customers to available Delivery Partners, and the Delivery Partner shall have the discretion to accept or reject such requests. Upon acceptance of a service request, the Delivery Partner shall be obligated to complete the delivery in a timely, professional, and diligent manner in accordance with the details provided on the Platform. The Delivery Partner shall ensure that the pickup and drop locations are adhered to strictly as provided at the time of order confirmation. The Delivery Partner further agrees to mandatorily capture and upload proof of delivery, including an image of the delivered item at the drop location, as required by the Platform. Failure to comply with these obligations may result in penalties or suspension.


VI. CANCELLATION AND PARCEL HANDLING POLICY

The Delivery Partner shall not cancel any service request after acceptance except for valid and genuine reasons, including but not limited to safety concerns, incorrect location details, or inability to complete the delivery due to circumstances beyond reasonable control. In all such cases, the Delivery Partner shall mandatorily provide an appropriate reason for cancellation through the Platform.

Any misuse of the cancellation feature, including repeated or unjustified cancellations, may result in penalties, temporary suspension, or permanent termination of the Delivery Partner’s account at the sole discretion of the Company.

The Delivery Partner acknowledges that all parcels handled through the Platform may contain confidential or sensitive documents belonging to customers. Under no circumstances shall the Delivery Partner open, tamper with, inspect, misuse, or interfere with the contents of any parcel.

In the event of any unauthorized access, tampering, misuse, or violation of this obligation, the Company reserves the right to take strict action, including immediate termination of the account and initiation of appropriate legal proceedings under applicable laws.


VII. WALLET AND PLATFORM CHARGES

The Platform may require the Delivery Partner to maintain a wallet for the purpose of accessing services, and a minimum recharge amount, including but not limited to INR 60, may be required for activation or continued usage of the Platform. The Delivery Partner acknowledges that the Company may deduct platform fees, service charges, commissions, or other applicable charges from such wallet or earnings. All such charges shall be determined and modified at the sole discretion of the Company and shall be binding upon the Delivery Partner.


VIII. PRICING AND DISTANCE

The Delivery Partner acknowledges that delivery charges and earnings may vary based on multiple factors including but not limited to distance, time, demand, and operational conditions. The Platform may display indicative pricing based on distance or location, which may increase dynamically depending on kilometer range or service requirements. The Delivery Partner agrees not to demand or accept any unauthorized additional charges from customers outside the Platform unless expressly permitted.


IX. PARCEL HANDLING

The Delivery Partner shall exercise due care and diligence in handling all parcels entrusted for delivery and shall ensure safe and secure transportation. The Delivery Partner shall not open, tamper with, inspect, or misuse any parcel or its contents under any circumstances. In cases where the parcel exceeds the declared weight or size limits and the Delivery Partner chooses to proceed with the delivery, such action shall be at the sole risk and responsibility of the Delivery Partner, and the Company shall not be liable for any resulting consequences including disputes, damages, or losses.


X. SAFETY AND SUPPORT

The Platform may provide certain safety features including emergency support options such as contact with customer care, emergency services, or helpline numbers. The Delivery Partner acknowledges that such features are provided for assistance purposes only and shall not substitute personal responsibility. The Delivery Partner shall comply with all applicable traffic laws, safety regulations, and statutory requirements while performing services and shall ensure that their conduct does not endanger themselves, customers, or the public.


XI. COMMUNICATION

The Delivery Partner may communicate with customers through the Platform’s authorized communication channels including call and chat functionalities for the purpose of completing delivery services. The Delivery Partner shall not misuse such communication channels for any personal, commercial, or unauthorized purposes. Any form of harassment, misconduct, or inappropriate communication with customers may result in strict action including suspension or termination of the account.

XII. DATA AND CONFIDENTIALITY

The Delivery Partner acknowledges that, in the course of providing services through the Platform, they may have access to certain confidential and sensitive information including but not limited to customer details, contact information, addresses, parcel details, transaction data, and any other information made available through the Platform (“Confidential Information”).

The Delivery Partner agrees that such Confidential Information shall be used strictly and solely for the purpose of completing the assigned delivery services and for no other purpose whatsoever.

The Delivery Partner shall not, directly or indirectly, disclose, share, copy, store, reproduce, distribute, or misuse any Confidential Information in any manner, whether during or after the term of association with the Company.

The Delivery Partner shall not contact customers outside the Platform for personal, commercial, or unauthorized purposes, nor use customer data for marketing, solicitation, or any activity not expressly permitted by the Company.

The Delivery Partner shall take all reasonable precautions to protect the confidentiality of such information and prevent unauthorized access, disclosure, or misuse.

In the event of any breach of confidentiality, misuse of data, or unauthorized disclosure, the Company reserves the right to take strict action, including suspension or termination of the Delivery Partner’s account, and initiation of civil and/or criminal proceedings under applicable laws.

The obligations under this Clause shall survive termination of these Terms.

XIII. USER CONDUCT

The Delivery Partner agrees to maintain professional conduct at all times while using the Platform and providing services. The Delivery Partner shall not engage in any unlawful, fraudulent, abusive, or harmful activities and shall strictly refrain from consuming alcohol, drugs, or any intoxicating substances while performing services. Any misconduct, negligence, fraud, or violation of these Terms may result in immediate suspension or termination of access to the Platform, along with legal action where applicable.


XIV. DISCLAIMERS

The Platform is provided on an “as is” and “as available” basis without any representations or warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, reliability, or non-infringement.

The Company does not guarantee uninterrupted, timely, secure, or error-free operation of the Platform or availability of service requests at all times.

The Delivery Partner acknowledges that the availability of delivery requests may vary based on demand, location, time, and other external factors, and the Company does not guarantee any minimum earnings, income, or volume of service requests.

The Company shall not be liable for any delays, interruptions, service failures, technical issues, or loss of connectivity arising from internet issues, device malfunctions, system errors, or circumstances beyond its control.

The Company shall not be responsible for any loss, damage, or delay arising from acts or omissions of customers, third parties, or events beyond reasonable control, including but not limited to accidents, traffic conditions, natural disasters, or law enforcement actions.

The Delivery Partner acknowledges that they are solely responsible for their actions while providing services, including compliance with applicable laws, traffic rules, and safety requirements.

To the maximum extent permitted under applicable law, the Company disclaims all liability arising out of or in connection with the use of the Platform or services provided through it.

XV. CONTACT

For any queries, complaints, or grievances, you may contact us at:

Email: [contact@sealed.co.in](mailto:contact@sealed.co.in)

 XVI. COMPANY LEGAL INFORMATION

Suguna Stamp and Seal Private Limited is a company incorporated under the provisions of the Companies Act, 2013 and having its registered office at No: 273, Purasawalkam High Road, Opp. Saravana Stores, Chennai – 600 007, Tamil Nadu, India.

The Corporate Identity Number (CIN) of the Company is U74999TN2020PTC135590.

The Permanent Account Number (PAN) of the Company is ABDCS7278M.

The Tax Deduction and Collection Account Number (TAN) of the Company is CHES58613C.

The Goods and Services Tax Identification Number (GSTIN) of the Company is 33ABDCS7278M1ZR.

The registered email address for all official communication, legal notices, grievances and compliance-related matters is contact@sealed.co.in.

All communications, notices, or legal correspondence addressed to the Company shall be deemed valid only if sent to the above-mentioned registered email address or registered office address.

XVII. GRIEVANCE REDRESSAL

In accordance with applicable laws, including the Information Technology Act, 2000 and rules made thereunder, any grievances, complaints, or concerns with respect to the Platform or Services may be addressed to the Company at the registered email address mentioned above.

The Company shall make reasonable efforts to resolve such grievances within a reasonable period as prescribed under applicable laws.

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